Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services offered via the website https://purebet-au.com (the "Website"), currently marketed under the project name Pure Casino (together, the "Services"). By creating an account, accessing, or using the Services, you agree to be bound by these Terms.

These Terms are effective from 1 January 2026 and supersede all previous versions published on the Website.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator means Sweetspot N.V., a public limited company (N.V.) registered in Curaçao under company number 143207, licensed to provide online gambling services under sub-licence number 8048/JAZ2015-004 issued by Antillephone N.V., and any affiliated payment processing entities (including SS Techno Services Limited and other Cyprus-based processors acting as payment agents).
• Website means the site located at https://purebet-au.com and any mobile, mirror, or related interfaces operated by or on behalf of the Operator for the project known as Pure Casino.
• User, Player, you or your means any natural person who registers an Account or otherwise uses the Services.
• Account means a registered user account created by you on the Website to access the Services.
• Game(s) means any casino, slot, live casino, table game, or other gambling product made available on the Website from time to time.
• Bet or Wager means any monetary stake placed by you on or within a Game, whether using real money or Bonus funds.
• Bonus means any promotional value, such as bonus money, free spins, free bets, cashback, or similar incentives, credited to your Account subject to specific conditions.
• Real Money Balance means funds deposited by you and any winnings derived from such funds that are not subject to wagering requirements.
• Bonus Balance means any Bonus funds and winnings derived from Bonus funds that are subject to wagering or other conditions.
• KYC or Know Your Customer means identity, age, residency, source-of-funds, and other verification checks conducted by the Operator in accordance with applicable laws and regulatory obligations.
• Payment Processor means any third-party entity engaged by the Operator to process payments, including but not limited to SS Techno Services Limited and other Cyprus-based subsidiaries or partners.
• Business Day means any day other than a Saturday, Sunday, or public holiday in Curaçao or in the country of the relevant Payment Processor.
• Prohibited Jurisdiction means any country or territory in which online gambling is illegal or where the Operator, at its sole discretion, does not offer the Services. This includes, without limitation, jurisdictions where the Operator is not licensed to operate.
• Force Majeure Event means any event beyond the reasonable control of the Operator, including but not limited to natural disasters, war, civil disturbances, strikes, government actions, and failures of telecommunication or internet services.

Account Registration

Eligibility

• Age and capacity: You may only open an Account and use the Services if:
  • you are at least 18 years old or the legal age for gambling in your jurisdiction, whichever is higher; and
  • you have full legal capacity to enter into binding contracts.
• Local law compliance: You are solely responsible for ensuring that accessing and using the Services is lawful in your jurisdiction. The Operator does not hold an Australian gambling licence. The Interactive Gambling Act 2001 (Cth) restricts certain online gambling services for persons located in Australia. If you are in a jurisdiction where online gambling is prohibited (including, where applicable, Australia), you must not register or use the Services.
• One account rule: You may hold only one Account with the Operator. Duplicate accounts may be closed, and balances may be handled in accordance with the fraud and bonus abuse provisions in these Terms.

Registration Process

• Account creation: To register, you must provide a valid email address, create a password, and supply requested personal details (such as full name, date of birth, country of residence, and contact information). You must confirm your acceptance of these Terms and the Privacy Policy.
• Email verification: The Operator may require you to verify your email address via a confirmation link or code. Your Account may remain inactive, restricted, or subject to limits until verification is completed.
• KYC verification: At registration or at any later time, the Operator may request KYC documents, which may include:
  • government-issued photo ID (passport, national ID card, driver licence);
  • proof of address (utility bill, bank statement, or similar, dated within the last 3 months);
  • proof of payment method ownership (e.g., bank card copy with masked numbers, e-wallet screenshot); and
  • evidence of source of funds where required for anti-money laundering ("AML") purposes.
  Until satisfactory KYC is completed, the Operator may suspend deposits, wagers, bonuses, or withdrawals.

User Obligations

• Accuracy of data: You warrant that all information you provide is true, complete, and up to date. You must promptly update your details via the Website or by contacting [email protected].
• Password and security: You must keep your login credentials confidential and not disclose them to any third party. You are responsible for all activity conducted through your Account, whether authorised by you or not. You must notify the Operator immediately if you suspect unauthorised access or a security breach.
• Personal use: Your Account is for personal, non-commercial use only. You must not act on behalf of any third party, act as an agent, or use your Account for pooling, syndicates, or any form of professional gambling.
• Prohibited activities: You must not:
  • open an Account using another person's identity or documents;
  • sell, transfer, or allow others to use your Account;
  • use the Services for any unlawful purpose, including fraud, money laundering, or terrorist financing; or
  • attempt to circumvent geographic or regulatory restrictions imposed on the Website.

Betting & Gameplay Rules

Placing Bets

• Bet acceptance: A Bet is deemed accepted when it is registered on the Operator's servers and appears in your Account history. If a dispute arises, the Operator's internal transaction logs shall be the final evidence of the Bet's existence, value, and outcome, subject to independent regulator or test-lab verification where applicable.
• Minimum and maximum stakes: Each Game may specify minimum and maximum stake limits. You may not place Bets outside these limits. The Operator may adjust limits or apply individual limits to your Account without prior notice to comply with risk management, AML, or regulatory obligations.
• Funding Bets: Bets can only be placed using available funds in your Real Money Balance or Bonus Balance (where a Bonus allows wagering). You may not place Bets exceeding your available balance.

Modification and Cancellation of Bets

• Irreversibility: Once a Bet is confirmed, it cannot usually be cancelled or modified by you.
• Operator corrections: The Operator reserves the right to void, adjust, or refuse Bets where:
  • an obvious error (including technical or pricing error) has occurred;
  • a Game malfunction has affected Bet placement or settlement; or
  • there is reasonable suspicion of fraud, collusion, or other prohibited conduct.
  In such cases, the Operator may void the Bet and refund the stake to your Real Money Balance, or re-settle the Bet at the correct terms.

Rules of Conduct and Fair Play

• Game rules: Each Game is governed by its own rules and paytables as displayed within the Game. By playing, you accept those rules as part of these Terms.
• Prohibited behaviour: You must not:
  • engage in collusion with other players or exploit software bugs;
  • use automated tools, bots, scripts, or AI systems to play or gain an unfair advantage;
  • manipulate or attempt to manipulate the outcome of any Game; or
  • use strategies that rely on exploits, delays, or connection manipulation.
• Live casino and chat: Where live dealer or chat features are available, you must:
  • communicate respectfully with dealers, staff, and other players;
  • not use offensive, discriminatory, hateful, or obscene language;
  • not promote other services, solicit funds, or advertise products; and
  • not share personal or sensitive data of yourself or others.
  The Operator may mute, restrict, or terminate your chat access or Account for violations.

Responsible Gambling

• Risk awareness: Gambling involves financial risk and may cause harm if not controlled. You should only gamble with money you can afford to lose and should regularly monitor your play.
• Tools and support: The Operator encourages responsible gambling and provides:
  • voluntary deposit, loss, or session limits (where available in your Account settings);
  • self-exclusion or cooling-off options upon request; and
  • support via [email protected] for responsible gambling and self-exclusion enquiries.
• Australian context: If you are in Australia, you should be aware that local authorities, including the Australian Communications and Media Authority (ACMA), may block access to offshore gambling sites. Nothing in these Terms affects any rights or remedies you may have under non-excludable Australian consumer or gambling laws if they apply to you.

Bonus Terms

Bonus Activation

• Eligibility: Bonuses and promotions are offered at the Operator's discretion and may be targeted based on your country, currency, or Account history. The Operator may restrict or withdraw offers from specific Users or jurisdictions.
• Activation steps: To receive a Bonus, you may be required to:
  • opt in on the promotions page or in a pop-up window;
  • enter a bonus or promo code; and/or
  • make a qualifying deposit meeting minimum amount and payment method requirements.
  The specific activation conditions are detailed in each promotion's terms ("Bonus Rules").

Wagering Requirements and Timeframes

• Wagering: Unless expressly stated otherwise, Bonuses and any winnings derived from them are subject to wagering requirements. You must wager the specified amount (e.g., a multiple of the Bonus and/or deposit) before:
  • withdrawing any associated Bonus funds; or
  • transferring them to your Real Money Balance.
• Contribution of Games: Different Games may contribute differently towards meeting wagering requirements. Typically:
  • most video slots contribute 100%;
  • table games, live casino, and some specialty games may contribute 0 - 20%;
  • certain Games may be excluded entirely.
  The exact contribution rates and excluded titles are set out in each Bonus Rule and may change from time to time.
• Time limits: Bonuses are usually valid for a limited period (for example, 7 - 30 days) from the time of crediting, and free spins may have shorter validity (for example, 24 - 72 hours). If wagering is not completed within the specified timeframe, the Bonus and any associated winnings may be forfeited.

Prohibited Actions and Bonus Abuse

• Prohibited patterns: To protect fair play, you must not:
  • place low-risk or hedge Bets (e.g., covering majority outcomes in roulette) to meet wagering with minimal risk;
  • place single Bets significantly higher than your usual stake size solely to exploit a Bonus;
  • delay rounds or features (e.g., free spins, bonus games) for later play when no wagering requirements apply; or
  • use multiple Accounts, collusion, or shared devices/IPs to claim the same promotion multiple times.
• Combining promotions: Unless explicitly allowed, Bonuses cannot be combined. Only one active Bonus may apply to your Account at any given time. Attempting to circumvent this rule may result in the cancellation of all active Bonuses and related winnings.
• Operator's rights: Where the Operator reasonably suspects Bonus abuse, it may:
  • remove the Bonus and associated winnings;
  • confiscate funds derived from abuse; and/or
  • close or permanently ban your Account.

Refunds and Bonus Adjustments

• Bonus cancellation: You may request Bonus removal via customer support. If a Bonus is removed at your request, any winnings derived from that Bonus may be annulled, at the Operator's discretion.
• Errors: If a Bonus is credited in error, the Operator may remove or adjust it and correct Account balances accordingly. Where feasible, the Operator will notify you of such corrections.

Payments & Withdrawals

Deposits

• Deposit methods: The Operator supports various deposit methods, which may include:
  • credit and debit cards (e.g., Visa, Mastercard);
  • e-wallets and online payment services;
  • bank transfers; and
  • certain cryptocurrencies, where permitted.
  Available methods may vary by country and may change over time.
• Payment processing: Deposits may be processed by third-party Payment Processors acting on behalf of the Operator, including SS Techno Services Limited and other Cyprus-based subsidiaries. The name appearing on your bank or card statement may differ from the Website name.
• Ownership of payment method: You may only use payment methods registered in your own name. The Operator may require documentation proving such ownership.
• Limits and fees: Minimum and maximum deposit amounts are displayed in the cashier section. The Operator may apply or amend deposit limits and may charge reasonable processing fees, disclosed at the point of transaction.

Withdrawals

• General rules: Withdrawals will, where possible, be made via the same method used for deposit and in the same currency. The Operator may, at its discretion, choose an alternative method where the original is unavailable.
• KYC and AML checks: The Operator may request updated KYC documents before processing withdrawals, regardless of prior verification. Until checks are completed, withdrawals may be delayed, limited, or declined.
• Processing times: The Operator aims to review and process withdrawal requests within a reasonable period (e.g., within 1 - 3 Business Days), but actual receipt of funds depends on your bank, payment provider, and location. Delays caused by third parties or Force Majeure Events are outside the Operator's control.
• Limits: The Operator may apply daily, weekly, or monthly withdrawal limits and may require additional checks for higher amounts or cumulative wins. Such limits are communicated in the cashier or in these Terms where relevant.
• Fees: The Operator may charge withdrawal fees, which will be displayed before you confirm the transaction. Your bank or payment provider may also charge independent fees or exchange rate margins.

Refunds and Chargebacks

• No credit: The Operator does not provide credit; you must not attempt to reverse or charge back legitimately made deposits after they have been used for gambling.
• Refund policy: Deposits that have been used for wagering are generally non-refundable. In exceptional cases where a deposit has not been used for gambling and you request a refund, the Operator may consider it at its discretion, subject to KYC and AML checks and possible fees.
• Chargebacks: If you initiate a chargeback or dispute with a bank or payment provider, the Operator may:
  • freeze or close your Account;
  • recover amounts due by offsetting balances, including winnings; and/or
  • report suspected fraudulent chargebacks to relevant authorities or credit agencies.

Crypto-Specific Conditions (if applicable)

• Value fluctuations: Cryptocurrency values may fluctuate. Where deposits or withdrawals are processed in cryptocurrency, any gains or losses due to exchange rate movements between deposit and withdrawal are at your sole risk.
• Network confirmations: Crypto transactions require network confirmations. The Operator will credit or release funds only after a sufficient number of confirmations, as determined in its sole discretion.

Limitation of Liability

Operator's Obligations

• Fairness and integrity: The Operator aims to ensure that all Games operate fairly and in accordance with applicable technical standards. Games are typically provided by third-party software suppliers employing random number generators ("RNGs") tested by independent laboratories where required by the Curacao licensing framework.
• Accuracy of results: The outcomes of Games are determined by the RNG or relevant game mechanics. In the event of discrepancy between your on-screen display and the Operator's game server logs, the latter shall prevail, subject to any applicable independent audits or regulator reviews.

Exclusions of Liability

• Technical issues: To the maximum extent permitted by law, the Operator is not liable for:
  • interruptions, delays, or data loss caused by internet, network, or hardware failures;
  • incompatibility of the Services with your device or software; or
  • viruses, malware, or other harmful components introduced via third-party services or your own system.
• Third-party content: The Operator is not responsible for content, services, or products offered by third parties linked from the Website (including payment providers, software suppliers, or external regulators' websites such as acma.gov.au or certria.com).
• Losses: The Operator is not liable for:
  • any indirect, incidental, special, or consequential loss or damage;
  • loss of profits, revenue, business, or opportunity; or
  • any loss arising from your failure to comply with these Terms.

Financial Cap

• Subject to any non-excludable statutory rights (including under the Australian Consumer Law, if applicable), the Operator's total aggregate liability to you for any claim arising out of or in connection with the Services shall not exceed the greater of:
  • the amount of the Bet or Wager that gave rise to the dispute; or
  • the balance of your Real Money Balance at the time of the event giving rise to the claim.
• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Intellectual Property Rights

Ownership

• All intellectual property rights in and to the Website and Services are owned by or licensed to the Operator, including but not limited to:
  • software, source code, and game mechanics;
  • graphics, logos, trademarks, domain names (including purebet-au.com and project name Pure Casino), and trade dress; and
  • text, audio, video, animations, and other content.

Permitted Use

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for personal, non-commercial entertainment purposes only.
• You must not:
  • copy, reproduce, modify, adapt, translate, reverse engineer, decompile, or create derivative works from the Website or any part of it;
  • distribute, sell, rent, lease, sublicense, or otherwise make any part of the Website available to third parties;
  • remove or alter any copyright, trademark, or other proprietary notices; or
  • use any automated tools (including robots, scrapers, or spiders) to access or monitor the Website.

User-Generated Content

• If you submit chat messages, feedback, or other content ("User Content"), you:
  • grant the Operator a worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, and display such User Content in connection with the Services; and
  • warrant that the User Content does not infringe any third-party rights or applicable laws.

Privacy & Data Protection

• Your personal data is processed in accordance with the Operator's Privacy Policy, which forms an integral part of these Terms. The Privacy Policy explains how the Operator collects, uses, stores, and shares your data, including for KYC, AML, fraud prevention, marketing, and regulatory reporting purposes.
• By using the Services, you consent to the processing of your personal data as described in the Privacy Policy and acknowledge that data may be transferred to and processed in jurisdictions outside your country of residence, including Curaçao, Cyprus, and the European Union.

Changes to Terms

• Right to amend: The Operator may amend these Terms at any time to reflect changes in law, regulatory requirements, technical improvements, or business operations.
• Notification: Material changes will, where practicable, be communicated by:
  • updating the "effective date" at the top of these Terms;
  • displaying a notice or banner upon login; and/or
  • sending an email to the address registered to your Account.
• Continued use: Your continued use of the Services after changes take effect constitutes your acceptance of the updated Terms.
• Disagreement with changes: If you do not agree with any updated Terms, you must stop using the Services and may request closure of your Account and withdrawal of any eligible Real Money Balance, subject to KYC, AML, and these Terms.

Termination & Suspension

By the User

• You may request to close your Account at any time by contacting customer support at [email protected] or via any available account closure tools in the Website interface.
• Upon closure, and subject to KYC and AML checks, the Operator will pay o

  These Terms and Conditions ("Terms") govern your relationship with the operator of the online gaming services made available via the website purebet-au.com, marketed to Australian users as Pure Casino (the "Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website. These Terms are effective from 1 January 2026 and supersede all previous versions.

  The Website is owned and operated by Sweetspot N.V., a company registered in Curaçao under registration number 143207, holding Curaçao online gambling sub-licence number 8048/JAZ2015-004 issued to Antillephone N.V. The Website is an offshore service and does not hold an Australian gambling licence. Access to the Website from Australia may be restricted or blocked by the Australian Communications and Media Authority ("ACMA") under the Interactive Gambling Act 2001 (Cth). You are solely responsible for ensuring that your use of the Website complies with the laws of your jurisdiction.

  Definitions

  Key Terms

  • Operator means Sweetspot N.V., a Curaçao company (registration number 143207), licensed under sub-licence 8048/JAZ2015-004 issued by Antillephone N.V., and any of its authorised payment processing subsidiaries, including entities based in Cyprus such as SS Techno Services Limited (where applicable).
  • Website means the online gambling platform accessible at purebet-au.com and any mirror or replacement domains used to provide the same services to users, including those marketed as Pure Casino for Australian users.
  • User or Player or you means any natural person who accesses, registers an account with, or otherwise uses the Website.
  • Account means a registered user account created by a Player on the Website for the purpose of accessing the services.
  • Services means all online casino, live casino, and related interactive gambling services provided via the Website.
  • Bet or Wager means any stake of real-money funds or bonus funds placed by you on any game or event offered on the Website.
  • Real-money balance means the portion of your Account balance consisting of deposits and cash winnings that are not subject to wagering requirements.
  • Bonus means any promotion, reward, free spin, free bet, cash-back, or other incentive credited to your Account by the Operator subject to specific conditions.
  • Bonus funds means any monetary value or equivalent credited to your Account as part of a Bonus, including winnings derived from such Bonus, until the applicable wagering requirements have been met.
  • Wagering requirements or wager means the total amount that must be staked by you (e.g., 30x the bonus amount) before Bonus funds and associated winnings may be converted into withdrawable real-money funds.
  • KYC ("Know Your Customer") means the identity verification process carried out by the Operator, which may include verifying your identity, age, address, payment methods, and source of funds.
  • Restricted jurisdiction means any country or territory in which the offering of the Services is prohibited by law or by the Operator's internal policies, including where ACMA has ordered blocking of domains associated with the Website.
  • Business day means any day other than a Saturday, Sunday or official public holiday in Curaçao.

  Account Registration

  Eligibility

  • You must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher, to open an Account and use the Services.
  • You may not create an Account or use the Services if:
    • online gambling is illegal in your jurisdiction; or
    • you are located in a restricted jurisdiction or in any country that the Operator chooses not to service.
  • By registering, you warrant that:
    • you are acting on your own behalf and not as an agent or in a professional capacity;
    • you are not self-excluded from any online gambling service where such exclusion would lawfully extend to the Website; and
    • you are not on any sanctions, exclusion, or enforcement list that would prohibit you from using the Services.

  Registration Process

  • To open an Account, you must complete the online registration form and provide at least:
    • your full name;
    • date of birth;
    • residential address;
    • valid email address; and
    • password and security details.
  • You must provide accurate, complete and up-to-date information. You agree to update your details promptly if they change.
  • Account activation may require confirmation via an email verification link or one-time code. The Operator may refuse or delay activation at its discretion.

  KYC and Verification

  • The Operator is required under its Curaçao licence and internal policies to perform KYC checks. You may be asked to provide, among other things:
    • a copy of a valid government-issued photo ID (e.g., passport, driver's licence);
    • proof of address (e.g., recent utility bill or bank statement);
    • proof of ownership of payment methods used (e.g., card statement or e-wallet screenshot); and
    • source of funds or source of wealth documentation where appropriate.
  • The Operator may suspend or restrict your Account and withhold withdrawals until satisfactory completion of KYC and any additional checks (including anti-money laundering and counter-terrorism financing checks).
  • If you fail to provide requested documents within a reasonable time, or if the documents are not satisfactory, the Operator may:
    • refuse withdrawals;
    • void Bets, Bonuses and winnings; and/or
    • close your Account, returning any remaining real-money balance where legally and contractually permitted.

  Account Security & User Obligations

  • You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your Account.
  • You must:
    • choose a strong password and keep it secure;
    • not share your Account or credentials with any third party;
    • not permit any person under 18 years of age to access your Account; and
    • notify the Operator immediately at [email protected] if you suspect unauthorised access.
  • The Operator may, but is not obliged to, use additional security measures, including two-factor authentication, device fingerprinting and IP checks.
  • Only one Account is permitted per person, household, IP address and device, unless explicitly authorised by the Operator. Duplicate Accounts may be closed and any Bonuses and winnings voided.

  Betting & Gameplay Rules

  General Gameplay Conditions

  • By placing a Bet, you confirm that:
    • you understand the rules and paytable of the relevant game;
    • you have sufficient funds in your Account to cover the Bet; and
    • you accept the outcome determined by the relevant game's random number generator ("RNG") or live game rules.
  • Games are provided by licensed third-party software providers. The Operator uses RNG-based games and live dealer games that are designed to produce fair and random results, subject to independent testing and certification carried out under the Curaçao regulatory framework.

  Placing Bets

  • You may place Bets only with available funds in your real-money or Bonus balance (where the Bonus terms allow).
  • Each game may have its own minimum and maximum Bet limits, which are displayed within the game interface. The Operator may also impose overarching limits per Account or customer.
  • A Bet is deemed placed and accepted when it has been registered and confirmed by the Operator's servers. The transaction log maintained by the Operator is conclusive evidence of the time and status of each Bet.
  • You must check that the Bet details are correct before confirming. Once accepted, a Bet cannot be cancelled or modified by you.

  Cancellation, Errors & Malfunctions

  • The Operator reserves the right to void, cancel or reverse a Bet, in whole or in part, if:
    • the Bet was accepted in error (including due to a technical or human error);
    • the game or Bet was affected by a malfunction, bug, misconfiguration or disruption; or
    • there is reasonable suspicion of fraud, collusion, money laundering or other prohibited conduct.
  • In the event of a clear error or malfunction in a game, payout, odds, or system display:
    • all affected Bets may be voided and stakes returned to your real-money balance; or
    • where possible, the game round may be restored to its correct state based on accurate logs.
  • If your connection is interrupted during a game:
    • for RNG games, the outcome will be determined by the system and, when you reconnect, you may view the result and your balance will be updated accordingly;
    • for live games, the accepted Bet will remain in place and the outcome determined by the game provider, as if your connection had not been interrupted.

  Live Casino & Chat Conduct

  • Where live chat or similar interactive features are available (including with support or within live casino games), you must behave respectfully and must not:
    • use vulgar, obscene, racist, hateful, defamatory, or otherwise offensive language;
    • threaten, harass, or abuse other players, dealers, or staff;
    • solicit or promote other services, websites, or brands; or
    • share personal contact details, payment details, or other sensitive information.
  • You must not cheat, collude, exploit bugs, use bots, or engage in any form of unfair advantage play. The Operator may use automated and manual tools to detect such behaviour and may close Accounts and void winnings where prohibited conduct is identified.

  Bonus Terms

  General Bonus Conditions

  • Bonuses are offered at the sole discretion of the Operator and may be subject to additional terms published on the Website or communicated via email or on-site notifications.
  • By claiming or accepting a Bonus (including via opt-in, deposit, or promo code), you agree to be bound by:
    • these general Bonus terms; and
    • the specific promotional terms applicable to that Bonus.
  • Unless otherwise specified, Bonuses are intended for recreational play only and may not be used for any form of abuse, arbitrage, or advantage play.

  Activation & Wagering Requirements

  • Activation of a Bonus may require:
    • entering a promo code;
    • making a qualifying deposit above a stated minimum; or
    • explicitly opting in via a button or tick-box.
  • Unless otherwise stated in the promotional terms:
    • deposit Bonuses are subject to a minimum wagering requirement of 30x the Bonus amount;
    • free spin winnings are converted to Bonus funds and subject to at least 30x wagering; and
    • cashback Bonuses may be subject to lower or no wagering, as specified in the relevant offer.
  • Wagering must usually be completed within a specified time period (e.g., 7 - 30 days) from the time the Bonus is credited. If the timeframe expires before wagering is completed, the Bonus and any associated winnings may be forfeited.

  Game Restrictions & Prohibited Play

  • Not all games contribute equally to wagering requirements. Unless stated otherwise:
    • most standard video slots: up to 100% contribution;
    • table games, live casino, and some high-RTP or low-risk games: 0 - 20% contribution;
    • certain games may be excluded from Bonus play altogether.
  • Specific games or game categories may be excluded or limited for Bonus play. A list of restricted games (where applicable) will be provided in the relevant promotional terms or on the Website.
  • The following types of play are typically prohibited when using Bonus funds and may result in forfeiture of the Bonus and associated winnings:
    • placing single Bets that exceed the maximum Bonus Bet size stated in the offer or on the Website;
    • using double-up features or other mechanics to artificially increase wagering without real risk;
    • placing low-risk or hedged Bets (e.g., covering most outcomes on roulette) to clear wagering; and
    • deliberately delaying bonus rounds or free spins to a time when no wagering requirement applies.

  Combining Promotions & Abuse

  • Unless explicitly permitted, Bonuses cannot be combined or "stacked". Only one active Bonus may apply to your Account at any given time.
  • The Operator reserves the right to:
    • deny a Bonus to any Player;
    • revoke a Bonus and winnings where the Bonus was claimed in breach of these Terms; and
    • exclude Players from future promotions where Bonus abuse, multi-accounting, or collusion is suspected.
  • If there is a conflict between these Terms and specific promotional terms, the promotional terms will prevail to the extent of any inconsistency.

  Payments & Withdrawals

  Deposit Methods

  • The Operator may offer various deposit methods, including:
    • credit and debit cards;
    • e-wallets;
    • bank transfers; and
    • cryptocurrencies (where available).
  • Payment processing for fiat transactions may be handled by related entities or subsidiaries, including entities based in Cyprus such as SS Techno Services Limited or other unnamed payment processing subsidiaries, acting on behalf of Sweetspot N.V.
  • Minimum and maximum deposit limits apply and are displayed in the cashier or on the Website. The Operator may adjust limits per Player based on risk assessments.
  • You must use payment methods that are registered in your own name. The Operator may request evidence of ownership and may reject deposits made using third-party methods.

  Withdrawals & Processing Times

  • Before any withdrawal, the Operator may require completion of KYC checks. Failure to provide requested documents may result in cancellation or delay of withdrawals.
  • Where possible, withdrawals will be processed to the same payment method used for deposits. If this is not possible, the Operator may select an alternative method in consultation with you.
  • Processing times are subject to:
    • internal review and security checks by the Operator; and
    • processing times of third-party payment providers and banks.
  • The Operator aims to review withdrawal requests within a reasonable period (for example, within 24 - 72 hours on business days), but does not guarantee any specific time frame. Additional delays may occur due to verification, banking, or regulatory requirements.

  Fees, Limits & Currency

  • The Operator may apply:
    • minimum and maximum withdrawal limits per transaction, day, week, or month; and
    • fees for certain payment methods, withdrawals, or currency conversions, as shown in the cashier or on the Website.
  • If your payment method or Account currency differs from the Website's operating currency, your bank or payment provider may apply exchange rates and fees. The Operator is not responsible for such third-party charges.

  Refunds, Chargebacks & Reversals

  • Once a Bet has been placed and accepted, it cannot be cancelled or refunded by you, except where explicitly provided in these Terms (e.g., obvious error/malfunction).
  • The Operator may, in limited circumstances and at its sole discretion, consider refunding deposits that have not been used for gambling, subject to:
    • completion of KYC checks; and
    • deduction of any costs, fees, or chargebacks already incurred.
  • In the event of a chargeback or payment dispute initiated by you:
    • the Operator may suspend or close your Account;
    • any Bonuses and winnings may be forfeited; and
    • the Operator may seek recovery of unpaid amounts, chargeback fees, and reasonable collection costs.

  Cryptocurrency Transactions

  • Where cryptocurrency deposits or withdrawals are offered:
    • values may be converted into a fiat currency equivalent for gameplay and accounting purposes;
    • you are responsible for any volatility in cryptocurrency value between deposit and withdrawal; and
    • you must ensure you use correct wallet addresses; transactions to incorrect addresses may be irrecoverable.
  • The Operator is not responsible for delays, network congestion, or other issues inherent in blockchain networks.

  Limitation of Liability

  Our Obligations

  • The Operator undertakes to:
    • provide the Services with reasonable skill and care;
    • maintain accurate game results and account records, subject to system limitations;
    • take reasonable steps to ensure fair operation of RNG and live games; and
    • implement reasonable technical and organisational measures to protect your data and funds.

  Exclusions & Technical Failures

  • To the maximum extent permitted by applicable law, the Operator is not liable for:
    • any loss or damage arising from your failure to comply with these Terms;
    • interruptions, delays, or failures caused by your equipment, internet connection, or third-party telecommunications services;
    • any bugs, errors, or malfunctions in software or hardware not exclusively controlled by the Operator;
    • unofficial or mirror websites that are not under the Operator's control; and
    • domain blocking, ISP restrictions, or other enforcement actions by ACMA or other authorities preventing access to the Website.
  • The Services are provided on an "as is" and "as available" basis. The Operator does not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.

  Maximum Liability

  • Subject to any non-excludable rights under applicable law, the Operator's aggregate liability to you for any claim arising out of or relating to the Services, whether in contract, tort (including negligence) or otherwise, shall not exceed:
    • the lesser of (a) the amount of the Bet or game transaction directly related to the claim, or (b) your net deposits to the Account in the three (3) months preceding the incident giving rise to the claim.
  • In no event shall the Operator be liable for:
    • indirect, incidental, special, punitive or consequential loss or damage;
    • loss of profits, revenue, business, opportunity, or data; or
    • any loss or damage arising from gambling addiction or harmful gambling behaviour, beyond obligations under responsible gambling policies.

  Australian Consumer Law

  • Nothing in these Terms is intended to exclude or limit any rights you may have under mandatory consumer protection laws that cannot lawfully be excluded, including any non-excludable rights under the Australian Consumer Law (if and to the extent it applies to your use of the Services).
  • Where such rights apply, the Operator's liability is limited, to the extent permitted by law, at the Operator's option, to resupplying the relevant services or paying the cost of having the services resupplied.

  Intellectual Property Rights

  Ownership

  • All content and materials on the Website, including but not limited to software, source code, databases, graphics, text, logos, trade names, trademarks, audio and video content, and user interface design, are the property of the Operator, its licensors, or its service providers, and are protected by copyright, trademark and other intellectual property laws.

  Permitted Use

  • You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services for your personal, non-commercial entertainment purposes only.
  • You may not:
    • copy, reproduce, modify, adapt, create derivative works from, or publicly display any part of the Website or its content without prior written consent;
    • reverse-engineer, decompile, disassemble, or otherwise attempt to obtain the source code of the software used on the Website;
    • use any automated tools (including bots, crawlers, or scrapers) to access or interact with the Website; or
    • use any trademarks, trade names, or logos of the Operator without express written permission.

  Privacy & Data Protection

  • Your personal data is collected and processed by the Operator and its authorised processors in accordance with the Website's Privacy Policy, as amended from time to time.
  • By using the Website and creating an Account, you acknowledge and agree that:
    • you have read and understood the Privacy Policy available on the Website; and
    • the Operator may process your data (including for KYC, AML, fraud prevention and responsible gambling purposes) in jurisdictions outside your country of residence, including Curaçao and Cyprus.
  • Where required by applicable law, you may have rights to access, correct, or delete your personal data, or to object to certain processing. Details are provided in the Privacy Policy.

  Changes to Terms

  • The Operator may amend these Terms at any time to reflect:
    • changes to the Services;
    • legal or regulatory developments (including in Curaçao and Australia); or
    • business or operational needs.
  • Where changes are material, the Operator will take reasonable steps to notify you, which may include:
    • publishing the updated Terms on the Website with a revised "effective date"; and/or
    • displaying a notice or banner upon login; and/or
    • sending an email to the address registered to your Account.
  • Your continued use of the Website after the effective date of the updated Terms constitutes your acceptance of those changes. If you do not agree with any updated Terms, you must cease using the Services and may request closure of your Account.

  Termination & Suspension

  By the Operator

  • The Operator may, at its discretion and with or without prior notice, suspend, restrict, or terminate your Account or access to the Services if:
    • you breach these Terms or any applicable Bonus or game rules;
    • there is suspicion of fraud, collusion, money laundering, terrorist financing, or other unlawful activity;
    • you provide false, misleading, or incomplete information;
    • you initiate chargebacks or fail to honour payment obligations; or
    • the Operator is required to do so by law, regulation, its licence conditions, or court/authority orders (including ACMA enforcement actions).
  • In urgent cases (such as suspected fraud or regulatory orders), the Operator may implement immediate suspension to protect itself, its partners, and other players.

  By the User

  • You may request closure of your Account at any time by contacting support at [email protected] or via live chat on the Website.
  • You may also request temporary or permanent self-exclusion under the Operator's responsible gambling procedures. Details are provided on the Website and may be obtained from customer support.

  Consequences of Termination

  • Upon Account closure (whether by you or the Operator):
    • you must stop using the Website and Services immediately;
    • any active Bonuses and associated winnings may be cancelled; and
    • subject to KYC, AML, and these Terms, the Operator will return any remaining real-money balance to you via an agreed payment method, unless prohibited by law or regulatory instruction.
  • The Operator may withhold or set off funds in your Account to recover:
    • chargebacks, unpaid amounts, and fees;
    • winnings obtained through fraud, error, or breach of these Terms; and
    • any other sums owed to the Operator or its payment processors.
  • Termination of your Account does not affect any rights or obligations that have accrued prior to termination, including any rights and remedies of the Operator in respect of your prior breaches.

  Governing Law & Jurisdiction

  Applicable Law

  • These Terms and your use of the Services are governed by the laws of Curaçao, excluding its conflict of laws rules.
  • As the Services are provided from outside Australia, you acknowledge that:
    • the Operator does not hold an Australian gambling licence; and
    • ACMA may take enforcement action (including domain blocking) against offshore gambling services, which may affect your access to the Website.
  • To the extent that mandatory consumer protection or other laws of your country of residence (including Australia) apply and cannot be excluded, such laws may provide you with additional rights which prevail in case of inconsistency with these Terms.

  Dispute Resolution

  • If you have a complaint:
    • you should first contact the Operator's customer support at [email protected] or via live chat, providing full details of the issue; and
    • the Operator will use reasonable efforts to investigate and respond within a reasonable time.
  • If you are not satisfied with the Operator's final response and your complaint relates to the fairness of the gambling services or licence conditions, you may escalate the matter to the Operator's Curaçao licensor:
    • Antillephone N.V., using the complaint/validation form available at https://certria.com/pass/check/ (as referenced by the Antillephone seal on the Website).
  • Subject to any escalation to Antillephone N.V., any dispute, controversy or claim arising out of or relating to these Terms or the Services that is not resolved amicably shall be submitted to the competent courts of Curaçao, unless the parties agree to arbitration or another dispute resolution mechanism.

  Contact Information

  • Operator: Sweetspot N.V., a company registered in Curaçao under company number 143207, licensed under sub-licence 8048/JAZ2015-004 (Antillephone N.V.).
  • Website: https://purebet-au.com
  • Customer Support Email: [email protected] (for general support, account issues, responsible gambling and self-exclusion requests).
  • Live Chat: 24/7 live chat is available via the Website interface (no separate URL).
  • Regulator / Licence Validation & Complaints (Curaçao): https://certria.com/pass/check/ (Antillephone N.V. validation and complaint form for licence 8048/JAZ2015-004).
  • Australian Regulatory Information: For information about Australian online gambling enforcement (including domain blocking), you may refer to the ACMA website at https://acma.gov.au. This is provided for information only and is not legal advice.
  • Postal / Registered Address: The Operator is registered in Curaçao under company number 143207. As of the effective date of these Terms, a full postal address is not specified on this AU-facing page; you may request up-to-date corporate address details from customer support.