Responsible Gaming

Gambling should always remain a form of entertainment chosen consciously and within your personal limits. The Pure Casino version of the Pure Casino website, available via purebet-au.com, encourages all players to approach online casino games as paid leisure, not as a source of income or a way to solve financial problems. Participation is strictly for adults (18+), and you should never risk money you cannot afford to lose.

Pure Casino is operated by Sweetspot N.V., licensed in Curaçao (licence 8048/JAZ2015-004 via Antillephone N.V.). The service does not hold an Australian gambling licence and may be subject to blocking or restrictions under Australian law. This page focuses on harm minimisation and responsible gaming support and does not constitute legal advice about whether you are permitted to use the service from your location.

We are committed to providing tools, information, and support so you can control how you play. You can set limits, take breaks, or request self-exclusion at any time, and our support team is available via 24/7 live chat and by e-mail at [email protected] to assist with any responsible gaming or self-exclusion request.

Risk Awareness

Most people who visit purebet-au.com do so for occasional entertainment. However, gambling can create risks if it becomes too frequent, intense, or emotionally driven. Recognising early warning signs allows you to act before problems develop.

Signs of Potential Gambling Harm

• Increasing time spent: You gamble more often or for longer sessions than you originally planned, and you find it hard to stop.
• Chasing losses: You raise your stakes or return quickly to the casino to try to win back money you have lost.
• Preoccupation with gambling: You frequently think about the casino outside of play, plan your next session, or relive past wins and losses.
• Spending beyond your budget: You deposit money that was meant for rent, bills, groceries, or other essential expenses.
• Borrowing or selling items: You borrow from friends or family, use credit cards for gambling, or sell possessions to fund play.
• Hiding behaviour: You lie or avoid questions about how much time or money you spend gambling, or you hide bank statements.
• Emotional distress: You feel anxiety, guilt, shame, or depression related to gambling, especially after sessions.
• Reduced interest in other areas: You lose interest in hobbies, work, studies, or relationships because gambling takes priority.
• Repeated unsuccessful attempts to cut down: You try to stop or reduce gambling but find yourself returning despite your intentions.

Self-Assessment Check

The following questions are for personal reflection. They do not replace professional diagnosis, but they can help you assess your situation. Answer honestly with "Yes" or "No":

• Do you often gamble longer than you planned, or find it hard to stop once you start?
• Have you ever gambled with money that was needed for bills, rent, or other essentials?
• Do you feel the need to increase your stakes to get the same excitement?
• Have you tried to cut down or stop gambling but found you could not?
• Do you gamble to escape problems, stress, anxiety, or low mood?
• Have you lied to family, friends, or colleagues about the amount of time or money you spend gambling?
• Have gambling losses caused financial difficulties such as unpaid bills, debts, or borrowing?
• Do you feel restless, irritable, or low when you try not to gamble?
• Has gambling caused conflicts at home, at work, or in your studies?
• Do you think you might have a gambling problem?

If you answered "Yes" to several of these questions, or if you feel uneasy about your gambling, we strongly encourage you to use the limits and self-exclusion tools available at purebet-au.com and to contact professional support services listed below.

Limits & Tools

Pure Casino provides several tools on purebet-au.com to help you control your gambling. Setting limits early, before problems arise, is one of the most effective harm-minimisation strategies.

Deposit Limits (Daily, Weekly, Monthly)

You can set personal deposit limits to control how much money you transfer to your Pure Casino account within a chosen period.

1. Access your account: Log in to your account at purebet-au.com and go to "My Account" or your profile area.
2. Open the limits section: Select "Responsible Gaming", "Player Limits", or a similarly named option (wording may vary) and choose "Deposit Limits".
3. Choose the period: Select the type of limit you want to set:
   • Daily limit - maximum total deposits in 24 hours.
   • Weekly limit - maximum total deposits in 7 days.
   • Monthly limit - maximum total deposits in a calendar month.
4. Enter your amounts: Type realistic figures that fit comfortably within your disposable income (for example, AUD 50 per day, AUD 150 per week, or any lower amount that suits your situation).
5. Confirm your limits: Save the settings. Decreases typically take effect immediately. Increases to existing limits are subject to a cooling-off period (usually at least 24 hours) for your protection; the exact period will be shown on screen.

If you are unsure which amounts are safe, calculate your essential monthly expenses first (rent, utilities, food, transport, debts) and only consider gambling from money that remains after all obligations and savings.

Time Spent Limits and Session Timers

Controlling the time you spend on the site reduces the risk of impulsive or exhausted decisions.

1. Open the session control tools: In "Responsible Gaming" within your account, look for "Session Limits", "Time Limits", or "Reality Check".
2. Set reminders: Choose a reminder interval (for example, every 30, 60, or 120 minutes). A notification will appear showing how long you have been logged in and your net result for the session.
3. Set maximum session length: You may be able to define a maximum continuous play time (e.g., 60 or 120 minutes). Once reached, you will be logged out or asked to take a break.
4. Confirm settings: Save the chosen times. If you later want to shorten your session length, changes typically apply immediately; extensions may involve a cooling-off period.

"Time-Out" - Short Breaks from Gambling

If you feel you are losing control or simply need a pause, you can use a short "Time-Out" feature to block yourself for a defined period, usually between 24 and 72 hours.

1. Access Time-Out: From "My Account" > "Responsible Gaming", select "Time-Out" or "Short Break".
2. Select the duration: Common options include:
   • 24-hour Time-Out
   • 48-hour Time-Out
   • 72-hour Time-Out
3. Confirm your choice: Read the on-screen explanation of what the Time-Out does, then click "Confirm" or "Activate".
4. During the Time-Out: You will not be able to place bets or deposit. Depending on system settings, you may be logged out or restricted from accessing the casino lobby.

If you have difficulty locating any limit or Time-Out function, contact support via live chat or e-mail at [email protected], stating that your request relates to "responsible gaming".

Self-Exclusion

Self-exclusion is a stronger protective measure that allows you to block access to your Pure Casino account for a medium or long period. It is appropriate if you experience persistent problems controlling your gambling or if limits and Time-Outs are no longer sufficient.

How to Request Temporary or Permanent Self-Exclusion

You can initiate self-exclusion directly via your account or by contacting our support team.

1. Via your account:
   1. Log in to your account (if you are still able to do so safely).
   2. Go to "My Account" > "Responsible Gaming" > "Self-Exclusion" (wording may vary).
   3. Choose an exclusion period. Typical options include:
      • 6 months
      • 1 year
      • 5 years
      • Lifetime (permanent exclusion)
   4. Carefully read the information presented about the consequences of self-exclusion.
   5. Confirm your decision by clicking "Confirm Exclusion" or a similar button. You may be asked to re-enter your password or provide an additional confirmation.
2. Via e-mail or live chat:
   1. Contact our support team at [email protected] or via 24/7 live chat.
   2. Clearly state that you wish to self-exclude from Pure Casino on purebet-au.com and specify the desired exclusion period (minimum of 6 months is strongly recommended for problem gambling).
   3. Provide the identifying details requested (such as your full name, registered e-mail address, and date of birth) so we can locate your account.
   4. Support will confirm once the self-exclusion has been applied or request any additional information needed.

Consequences of Self-Exclusion

• Account access: Once self-exclusion is activated, you will not be able to log in or use your Pure Casino account for the duration of the exclusion.
• Deposits and play: You will not be able to deposit, place bets, or participate in any promotions or tournaments.
• Marketing communications: We will take reasonable steps to stop sending you marketing e-mails, SMS messages, or push notifications related to gambling, once your self-exclusion is processed.
• Account balance: If you have an available withdrawable balance when the self-exclusion begins, you may request withdrawal of those funds subject to standard verification and Terms & Conditions. Bonus funds or incomplete wagering bonuses may be cancelled in accordance with the bonus rules.
• Irreversibility during the period: Self-exclusion is intended to be binding. During the chosen exclusion period, requests to reopen your account will generally not be accepted. A "lifetime" exclusion is treated as permanent.

External Self-Exclusion Registers

• Australia - BetStop (National Self-Exclusion Register): Australian residents can self-exclude from Australian-licensed interactive wagering providers via BetStop. Information is available through the Australian Communications and Media Authority (ACMA) at acma.gov.au. Please note that Pure Casino on purebet-au.com is an offshore service licensed in Curaçao, not in Australia, and may not be covered by BetStop, but registering can still help you restrict access to other operators.
• United Kingdom - GamStop: Players located in the UK can register with GamStop to self-exclude from participating UK-licensed online gambling companies (gamstop.co.uk).
• Spain - RGIAJ: The General Registry of Gambling Access Interdictions (RGIAJ) allows self-exclusion from licensed operators in Spain (ordenacionjuego.es).

External schemes are operated by third parties or regulators and have their own eligibility requirements. They complement, but do not replace, the self-exclusion tools you can activate directly at purebet-au.com.

Support Resources

If you are worried about your gambling, or about someone close to you, we strongly recommend contacting specialised support services. These services are independent from Pure Casino, confidential, and often free of charge.

Local Support for Australia

• National Gambling Helpline (Gambling Help Online - Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Hours: 24 hours a day, 7 days a week
  • Services: Immediate telephone counselling, information, and referrals; online chat and e-counselling via the website.
  • Website: gamblinghelponline.org.au
  • Languages: English; access to interpreter services on request.
• National Debt Helpline (Financial Counselling)
  • Phone: 1800 007 007
  • Hours: Generally 9:30 - 16:30 (local time) Monday - Friday (check website for current hours).
  • Website: ndh.org.au
  • Support: Free, confidential financial counselling, budgeting help, and assistance with debts caused by gambling.
• Lifeline Australia (Crisis Support)
  • Phone: 13 11 14
  • Hours: 24/7 crisis support and suicide prevention hotline
  • Website: lifeline.org.au
  • Purpose: Emotional crisis support. Call immediately if you feel unsafe or in acute distress.
• Beyond Blue
  • Phone: 1300 22 4636
  • Website: beyondblue.org.au
  • Support: Mental health support for anxiety, depression, and related issues, which can be associated with gambling problems.

These services are independent from Pure Casino and will not share your information with us. You can contact them even if you have not used our site or if you are unsure whether your gambling is problematic.

International Support Organisations

Blocking Apps and Technical Tools

• Gamban - software that blocks access to many gambling websites and apps across devices after installation (gamban.com).
• BetBlocker - free blocking software that allows you to restrict access to gambling content for chosen periods (betblocker.org).
• Device-level controls: Some operating systems and routers offer parental controls or content filters that can be configured to limit access to gambling sites.

Blocking tools are helpful but not foolproof. Combining them with self-exclusion, professional support, and personal strategies provides stronger protection.

Family Support Resources

• Gambling Help Online - For Families and Friends: Information and forums for people affected by someone else's gambling are available at gamblinghelponline.org.au.
• Gam-Anon: A fellowship specifically for relatives and friends of people with gambling problems (gam-anon.org). Local meeting availability varies by region.

All these services emphasise confidentiality and are delivered by trained professionals or peer-support communities. They can help you explore practical steps, emotional support, and long-term strategies for recovery.

Help for Family

Problem gambling rarely affects only the person who gambles. Partners, children, parents, and friends may experience stress, financial strain, and emotional harm. If you are concerned about someone using purebet-au.com or any other gambling service, support is available for you as well.

How to Talk to Someone About Their Gambling

• Choose the right moment: Speak when both of you are calm and not in the middle of a crisis or argument.
• Use non-judgmental language: Focus on behaviours and impacts ("I've noticed we are struggling to pay bills since the gambling increased") rather than accusations ("You are irresponsible").
• Express concern, not blame: Emphasise that you are worried about their wellbeing and that help is available.
• Listen actively: Allow them to explain how they feel, without interrupting or criticising.
• Discuss practical steps: Suggest setting limits, taking a Time-Out, or self-excluding from purebet-au.com, and contacting a professional service together.
• Set boundaries: It is reasonable to protect your own finances and emotional health. Avoid covering up debts or repeatedly rescuing the person financially, as this can prolong the problem.

Support Groups and Resources for Families

• Gambling Help Online Forums (Australia): Anonymous online forums permit you to share experiences with others affected by gambling and receive moderated peer support.
• Gam-Anon: Offers meetings and resources for partners and families of problem gamblers. Even if there is no local meeting, online materials may be helpful.
• National Debt Helpline: If you share finances with the person, independent financial counselling (1800 007 007, ndh.org.au) can help you understand your options.

Recommended Next Steps

• Encourage the person to contact a gambling support service (for example, 1800 858 858 in Australia) or to speak to their general practitioner or a psychologist.
• If they agree, help them set limits, request self-exclusion from purebet-au.com, and install blocking tools on their devices.
• Seek help for yourself. You can contact the same helplines or a counsellor to discuss how to cope and how to protect your own wellbeing.
• In any situation involving immediate risk of harm to themselves or others, contact emergency services in your country without delay.

Operator's Commitment

Pure Casino, operated by Sweetspot N.V. under Curaçao licence 8048/JAZ2015-004 (Antillephone N.V.), recognises that online gambling can create risks and is committed to applying harm-minimisation practices consistent with international standards. Although the service is not licensed in Australia, we support safer gambling for all users who access purebet-au.com.

Internal Risk-Check and Monitoring Procedures

• Behaviour analysis: The platform may monitor aggregated patterns such as frequent deposits, rapidly increasing stakes, long uninterrupted sessions, repeated failed deposits, or evidence of chasing losses. These patterns can indicate elevated risk.
• Automated alerts and reality checks: Where appropriate, the system can display warnings, session reminders, and information about available limits or self-exclusion tools when certain thresholds are reached.
• Age and identity verification: As part of our licensing obligations, we implement KYC (Know Your Customer) procedures to help prevent underage gambling and fraud. Verification may be required before withdrawals or when certain activity thresholds are reached.
• Restrictions on multiple accounts: Creating multiple accounts to bypass limits or exclusions is prohibited and may result in account closure and cancellation of bonuses in line with our Terms & Conditions.

Proactive Contact by Support

Our support or risk team may proactively contact you when:

• We detect activity patterns associated with potential gambling harm (for example, unusually high or rapid deposit increases, extended sessions, or repeated self-imposed limit changes).
• You request information about self-exclusion, responsible gaming, or express distress or concern in your communications with support.
• We receive credible information suggesting that your account may be used by a minor or by someone experiencing significant harm.

Contact will usually occur via e-mail or secure message within your account. The purpose is to provide information about responsible gaming tools, suggest additional support, and, if appropriate, offer to apply limits or self-exclusion. Our team will act respectfully and maintain confidentiality, but may apply restrictions if there are serious concerns about harm or breaches of our Terms & Conditions.

Limits of Responsibility

While Pure Casino provides tools and monitoring to reduce harm, no system can identify or prevent all instances of problem gambling. You remain responsible for your own decisions about whether and how to gamble. This responsible gaming page is for information and harm-minimisation purposes only and does not constitute legal, financial, or clinical advice. For personalised assistance, please contact the independent support services listed above or speak with a qualified professional.

Updates

We may revise this responsible gaming information from time to time to reflect regulatory developments, changes to our internal procedures, or improvements to the tools available at purebet-au.com.

• Notification methods:
  • Publication of the updated version on this page.
  • Prominent banners or notices within the website or in your account area when material changes occur.
  • E-mail notifications to registered players where required or appropriate.
• Your responsibility: We encourage you to review this page regularly to stay informed about the current responsible gaming tools and policies.

Last updated: 21 February 2026

Contact & Feedback

If you have questions about responsible gaming, wish to set limits or request self-exclusion, or want to provide feedback on our policies, please contact our dedicated support channels.

• E-mail (Responsible Gaming & Self-Exclusion): [email protected]
• Live chat: Available 24/7 on purebet-au.com. When starting a chat, please select "Responsible Gaming" or clearly state that your query concerns responsible gambling or self-exclusion.
• Phone: A dedicated telephone line is not currently provided. For immediate emotional support or crisis assistance, please contact national helplines such as 1800 858 858 (Gambling Help Online - Australia) or 13 11 14 (Lifeline Australia).

For unresolved disputes related to the operation of the casino, you may also contact the Curaçao licence provider:

• Antillephone N.V. complaint form: https://certria.com/pass/check/ (relating to licence 8048/JAZ2015-004). Please note that this is not an Australian regulator.

Responsible Gaming Feedback Form

You can also use the form below as a template for a responsible gaming request or feedback. The website operator may adapt this form for direct submission on purebet-au.com.

Full name (as on your account):

Registered e-mail address:

Request type:
Please select Information about responsible gaming tools Set or change deposit / time limits Request Time-Out Request self-exclusion General feedback or suggestions

Details of your request (including preferred limits or exclusion period, if applicable):

I confirm that I am at least 18 years old and that this request relates to my own Pure Casino account.

I consent to Pure Casino contacting me regarding this responsible gaming request.

Submit responsible gaming request